Comparison
Followloop vs generic chat widgets.
Most website chat is built to deflect support questions. Followloop is built to sell: to qualify a shopper, recommend real products and send them to a store.
| Live chat | FAQ / rules chatbot | General AI widget | Followloop | |
|---|---|---|---|---|
| Knows your products | If staff do | Only what's scripted | Not by default | Built on your live catalogue |
| Available | Staffed hours | 24/7 | 24/7 | 24/7 |
| Recommends specific products | Manually | Rarely | Inconsistently | Yes, with images, prices, availability |
| Books a store visit | Manually | No | No | Yes, nearest store |
| Brief to store team | No | No | No | Yes |
| Setup effort for you | Staff rosters | Write and maintain scripts | Configure and train | None to start; we build the demo |
When a generic widget is enough
If your range is small, or most questions are about orders and returns, a support chatbot may be all you need. Followloop is for large, considered-purchase ranges where the sale finishes in a showroom.
Ready when you are.
Pick the path that fits. Every option starts with a free look, and there's nothing to install until you're happy.
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